Delete your Pack Performance account
You can request deletion of your account and associated personal data here without installing or signing in to the app.
Request deletion by email
Email Pack support from the email address associated with your account, if you still have access to it. Include your company name and say that you want your Pack Performance account and associated personal data deleted.
Email a deletion requestYou can also write directly to admin@packpreformance.com. Use the subject “Pack Performance account deletion.”
If you no longer have access to your account email, tell support. We will help verify account ownership before deleting records. Never send your password.
Request deletion in the app
Open My settings → Account → Delete my account and confirm. If your account is waiting for company access, use the deletion control on your account screen. Keep the private deletion-status link provided after an in-app request; it works without signing in.
What is deleted and what may remain
Personal account records and associated content are removed from the active service. Access to the deleting account ends during processing.
- Company business records and records relating to other employees may remain.
- Metric results may remain combined under their original store and date without your account name or identifier. These retained totals do not list you in staff rankings. Small groups may still allow inferences.
- Temporary technical completion records and status links expire 30 days after completion. The completion email address is removed after the email provider accepts delivery or when the temporary record expires.
- Previously delivered messages, exported reports, and copies independently held by other people cannot be recalled.
- Restricted provider backups, soft-deleted objects, security logs, and delivery records may persist under provider retention processes. Contact support about specific records. Information required by law is retained only for the relevant purpose and period.
Read the privacy policy’s retention and deletion section for details.
Timing and help
Support normally processes deletion requests within 7 days. Ownership transfer, company closure, or records requiring review may take longer. Completion is emailed when an account email is available. Contact support for an update or to request deletion of particular data without closing your account.